Brightli

Preferred Family Healthcare (PFH) is a community-based healthcare organization serving communities in the Midwest, with roots in rural northeast Missouri where it was founded more than 40 years ago in a barn. According to its president, Michael Schwend, the organization has grown into one of the largest community-based healthcare providers in the Midwest and now includes approximately 2,500 team members. The website emphasizes compassionate care, affordable services and locations convenient to the people it serves, and it provides a location finder for prospective clients.

PFH organizes its offerings around three groups: adults, families and youth. Services for adults include individual therapy, psychiatry and addiction recovery services. Services for families include general and specialized care such as primary healthcare, integrated care and dental services. Services for youth include therapy and counseling as well as school-based services.

The broader service list on the site includes addiction recovery, employment services, integrated health, supported living services, and mental and behavioral health. Crisis services are also listed, including behavioral crisis services and the St. Louis Sobering Support Center. Additional programs named on the site include Dayspring Community Services and Dayspring School-Based Services, mental health services, Trauma Focused Cognitive Behavioral Health Therapy, Health Home Services, and NEST Tulsa. The site references medical care, dental care, behavioral health services and support for people with developmental disability needs.

The website includes client-facing administrative resources such as a non-discrimination policy, client and patient rights, a notice of privacy practices, medical records request forms, insurance information, a page on paying for services, online payment, a good faith estimate and a satisfaction survey. Location listings on the site distinguish between residential and outpatient sites, indicating that both types of care are available across the organization. The site does not name specific insurance plans, accreditations or individual clinicians beyond the president.